Refund policy
90-Day Money-Back Guarantee
We want you to love your Merrylit™. If you don't, you can ask for a refund within 90 days of delivery.
How to request a refund
- Email us at info@merrylit.shop with your order number, within 90 days of delivery.
- We'll reply within 24 hours with the return instructions.
- Once we receive the item back in its original condition, we'll refund the full product price to your original payment method within 5–7 business days.
Damaged or defective items
If your Merrylit™ arrives damaged or defective, email us a photo within 48 hours of delivery. We'll send you a free replacement or a full refund. You won't need to send the item back.
Lost or stolen packages
If you added Shipping Protection to your order and your package is lost, stolen or damaged in transit, email us and we'll reship your order or refund it, no questions asked.
Exceptions
- Free gifts included with your order (free shipping and the guarantee) have no cash value.
- Shipping Protection is non-refundable once your order has shipped.
Cancellations
Pre-orders can be cancelled for a full refund at any time before your order ships. Just email us at info@merrylit.shop.